My local business page hit 500 reviews and it changed how I do everything
I run a small dog grooming shop and my Google Business Profile just passed 500 reviews last month. I never aimed for a number, but hitting it made me look at the data. I saw that 80% of new customers mention a specific review when they book. Now I reply to every single review, good or bad, and ask happy clients to share a detail about their dog's visit. Has anyone else seen a big shift after focusing on review replies?