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6d ago
inCustomer swore their dryer was dead, but the vent hose on the roof was packed with 4 inches of lint
Man, that lint plug is like every clogged drain I have ever dealt with. People keep pouring stuff down the sink and wonder why the water backs up, when the real mess is two feet down the pipe where they cant see it. Same deal with your dryer. The machine was never the problem, it was just the messenger telling you something downstream was stuffed. We love fixing the thing right in front of our face and ignore the hidden junk that actually caused it. Check the whole path first, every time, or you are just gonna be back out there next month.
17d ago
inHit 500 wheel trues in one season, still can't beat my own record
Man, I feel this. I did the same thing with flat fixes one year and hit 380 tubes, but like 70 of them were one guy who kept riding through the same glass patch on his route. What helped me was splitting my tally into two columns, repeat wheels and new ones, so I could actually see how much was real work versus the same problem coming back. That made the number way less depressing and way more useful.
18d ago
inRant: A false alarm call that took me 14 hours to troubleshoot, but the fix was free
Waited to hear the actual fix before calling it free. Free means the part cost nothing, sure, but 14 hours of your time is not free. If you make 25 bucks an hour, that call cost you 350 dollars in lost time, and that is before you count the stuff you put off while you were buried in it. A lot of people make this mistake, they see zero dollars on the receipt and call the whole thing a win. The real question is whether that 14 hour rabbit hole could have been cut down with a 10 dollar part or a 5 minute call to support. Sometimes the cheap fix is the slow one and the paid fix is the fast one, and the paid one still wins.