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That week in November when our whole network went down for 3 days
I work at a mid-size company in Austin and we had a switch stack fail on a Tuesday. Our MSP kept saying it was a firmware issue but turns out it was a bad power supply on the main switch. Took them until Friday to get a replacement shipped and by then we had lost almost $12k in sales because our POS systems were down. Has anyone else dealt with a vendor that takes forever to diagnose hardware problems?
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lisa_jones211mo ago
Bet your MSP gets paid per hour, not per fix.
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wrenstone1mo ago
Man, that hits on something I've noticed way too often. It feels like the whole economy is shifting to "time spent" billing instead of "value delivered" billing, and not just in IT. My buddy had a plumber quote him by the hour and somehow the guy took four hours to swap a faucet that should have taken one. Have you run into that pattern in other service industries too?
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