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A client in my chair yesterday said my balayage looked 'stripey' and honestly, she was right.
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sage_lewis102mo ago
Yeah, I had that happen once. I just owned it and offered a free toner to blend it out.
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spencer_johnson222mo ago
Read an article that said owning a mistake like that actually builds more trust than a perfect service. Your fix with the free toner, sage_lewis10, is exactly what they meant. It turns a bad moment into a reason for a client to come back. Smart move.
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caseyw123d ago
Second that completely, @sage_lewis10. Turning a mistake into a free fix shows you care more about the person than the profit, and people remember that way longer than a perfect job.
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