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Had a Samsung dryer thermal fuse blow on me mid-job yesterday, but the customer insisted it was the belt.
I showed them the multimeter reading of 'OL' across the fuse, but they'd already bought the part. Ever have a client argue with your diagnosis before you even finish the repair?
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faithjones2mo ago
Is it really "getting ahead" if you're guessing the part before you've even ruled out the simpler stuff? @karenw90 ask a fair question here. I mean, I've seen a burned out thermal fuse get swapped in five minutes, but a customer ordering a belt before you check it just adds a return trip if they're wrong. It saves me time to confirm the actual issue first, even if it's a common one. I'd rather do a quick continuity test than have someone argue about a part they already bought but don't need.
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karenw904mo ago
So they bought the part BEFORE you even finished the diagnosis?
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shane_ross4mo ago
Look at it from the shop's side, @karenw90. If the symptoms point straight to a common failed part, ordering it saves everyone time. It's not about skipping the diagnosis, it's about getting a head start while the full check runs.
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