Had a Samsung dryer thermal fuse blow on me mid-job yesterday, but the customer insisted it was the belt.

I showed them the multimeter reading of 'OL' across the fuse, but they'd already bought the part. Ever have a client argue with your diagnosis before you even finish the repair?

2 comments

2 Comments

karenw9023d ago

So they bought the part BEFORE you even finished the diagnosis?

shane_ross23d ago

Look at it from the shop's side, @karenw90. If the symptoms point straight to a common failed part, ordering it saves everyone time. It's not about skipping the diagnosis, it's about getting a head start while the full check runs.