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Hot take: Clients who cancel last minute should pay a real fee.
The free pass system just eats into our time and money. A small charge would make people think twice before ditching.
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margaretf406mo ago
My salon charges a 50% fee for cancellations under 24 hours. It cut down on no-shows by more than half in the first month. People actually check their calendars before booking now. That lost time adds up fast, especially for small businesses. A clear policy just makes sense.
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scott.mia6mo ago
How do you even handle people who argue about the fee after the fact? I mean, having it in writing on the booking site seems key, like @nelson.finley was saying about freelancers using clear contracts. It just sets the right expectation from the start so it's not a surprise. Maybe it's just me, but a lot of clients don't get that an empty slot means the business straight up loses money. A firm policy trains people to respect your time, which honestly makes everything less stressful.
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