Watching a plumber fix a leak taught me more about freelancing than any business book

I was at a coffee shop in Austin last month, working on a client proposal. The place had a small leak under the sink, and the owner called a local plumber. He showed up, looked at it for about two minutes, and said 'The gasket's shot, but your shutoff valve is also corroded. I can do a quick patch for $80, or replace both parts for $200 and it won't bother you again.' The owner went with the full fix. It hit me that I'd been doing the 'quick patch' with my own clients for years, always solving the immediate problem but never the root cause. How do you spot when a client needs the full fix instead of a band-aid?

2 comments

2 Comments

wendy67418d ago

That plumber got lucky the owner had an extra $120 right then. What about clients who just don't have the budget for the full fix? @lisa839's question is good in theory, but sometimes the honest answer is "we go out of business." I've seen too many freelancers push the perfect solution and lose the job to someone cheaper. A band-aid that keeps the lights on for another month is better than no work at all. You can always circle back later when they trust you more.

lisa83918d ago

That plumber's quote is actually pretty low for a full valve and gasket replacement, especially in a city. The real lesson is he explained the long term cost of doing nothing. With clients, I ask "What happens if we don't fix this for good?" If their answer shows it'll cost more later, that's when you push for the full fix.