Pro tip: My buddy in Phoenix said 'you're not fixing a board, you're fixing a customer's trust' after I botched a simple PS5 HDMI port job last month.

That line hit different because I was so focused on the micro-soldering I forgot the whole point of the repair was to get their console back reliably, so what's your best method for managing customer expectations on tricky fixes?

2 comments

2 Comments

paige8706d ago

Man that line from your buddy is so true, isn't it? I always give a worst case scenario upfront, like "this should work but if we find more damage it could cost extra." Clear pictures of the problem before I start help a ton too. It keeps them in the loop so a surprise later doesn't feel like I messed up. That trust is way harder to fix than any board.

the_dylan6d ago

Yeah @paige870, "trust is way harder to fix than any board" is the realest line ever. I've seen guys mess up a simple job just by not saying a thing, and then they're shocked the customer is mad. Just talk to people!