Loading…
15
Update: Customer's assist on a turbo job ended with coolant all over his shoes
One side says involving clients shows good service, the other calls it a liability waitin to happen. Where do you stand on this?
3 comments
Log in to join the discussion
Log In3 Comments
lisa_hart6mo ago
Exactly, that honesty is what keeps people coming back.
5
wrenwilson6mo ago
Transparency usually builds more trust than it risks. Too many businesses now hide the actual work from view, which just makes people suspicious. That messy coolant moment probably did more for long-term customer confidence than a dozen clean invoices.
4