A customer's note about my dryer repair changed my whole approach

I got a call back on a dryer job I did 3 months ago in Phoenix. The customer left a note saying the clothes were still damp after the normal cycle. I went back and found the vent hose had a kink I missed because I was in a hurry. Now I take 5 extra minutes to walk the whole vent path before I leave any job. Has anyone else had a simple missed step come back to bite them like that?

2 comments

2 Comments

pipera506d ago

Respectfully, I see it different @reese177. You're a good tech for going back and fixing it. But that slow walkthrough before packing up? That's just good business. You shouldn't have to be late for the next call to do the job right the first time.

reese1776d ago

That whole 'I was in a hurry' part hit too close to home. I once left a fridge leveling foot almost all the way out because I was rushing to my next call. Customer called me three days later saying the door wouldn't close right, and the fridge kept running nonstop. Felt like a real bonehead when I showed up and saw the foot just hanging there. Now I give each job a slow walkthrough before I pack up, even if it means I'm late for the next one. Learned my lesson the hard way, but at least I don't have to keep eating crow anymore.

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