Update: A client in Austin said my 'friendly reminder' emails felt like nagging.

I used to send a follow-up email two days after every invoice, thinking I was just being helpful. Last Tuesday, a regular client told me point blank, "Rowan, getting that second email before the due date makes me feel like you think I'm going to stiff you." I stopped sending those pre-due-date reminders entirely. Now I just send the invoice and wait. Has anyone else had a client call them out on a habit you thought was polite?

2 comments

2 Comments

craig.parker7d ago

Got a similar story about phone calls. I used to ring clients the day before a big meeting just to confirm, thought it was good service. One finally told me it made them feel babysat, like I didn't trust them to remember their own calendar. Totally changed how I handle confirmations now.

kellyperry7d ago

Yeah Craig, I once sent three texts to a client about a showing before I realized I was the one who needed to chill.