26
Rant: A customer told me their old laptop was 'just slow' but it was packed with malware
I was fixing a 2018 Dell Inspiron for a regular last week, and they said it just needed a 'speed up'. Opened it up and found 17 different PUPs and a crypto miner running in the background. It got me thinking about our job. On one side, you have the 'full disclosure' crowd who says we should explain EVERY threat we find, which can scare people. On the other, some techs just quietly clean it and say 'all done' to avoid the panic. I lean toward explaining, but it can add 20 minutes to a simple job. What's your standard approach for a case like this?
2 comments