Customer asked why I kept pulling the fridge out, now I check the condenser coils first on every call

Faith Lopez · 2026-09-22T17:00:04.204209+00:00

Had a lady in Tempe ask me why I was yanking her fridge away from the wall before even touching the ice maker, and honestly it made me rethink my whole routine. Now I vacuum the coils on the first visit every time, and last month alone that fixed 3 of the 8 no-cool calls I ran. Anybody else change their first move after a customer pushed back?

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Customer asked why I kept pulling the fridge out, now I check the condenser coils first on every call | Appliance Repairers - HW Forums