Frozen fries instruction says 400 for 18 min, my basket says otherwise

I was reading the back of a McCain bag and it said to cook their curly fries at 400 for 18 minutes. I set my Cosori to that and the bottom half came out soggy and the top was burnt. After 4 tries I found that 375 for 12 minutes, shaking twice, gets them perfect. Where do these companies get their numbers? Has anyone else had to ignore the package and go off your own machine's quirks?

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