A beta tester told me my AI's 'helpful' suggestions were actually distracting

They said, 'It feels like a coworker constantly tapping my shoulder.' I cut the suggestion frequency by 60% and let users set their own notification schedule. Has anyone else had to dial back a feature that was technically working but just too much?

2 comments

2 Comments

mason.paige1mo ago

That "tapping my shoulder" feeling is why I turned off most app notifications years ago.

nancy2751mo ago

Honestly, that shoulder tap feeling is the worst. It's like your app went from being a helpful tool to that one overly eager intern who needs constant praise. Good on you for dialing it back. Sometimes a feature can work perfectly and still be super annoying. Letting users control the schedule was the right call, because what's helpful to one person is just noise to another.